TMBP Rider ID Card FAQ

GENERAL INFORMATION

Q: What is the TMBP Rider ID? A: The Rider ID is a physical card that serves as proof of your annual waiver. It's a required form of identification for all members who use Day Passes, Memberships, and Prime Passes, ensuring faster check-ins and a more streamlined park experience.

Q: What are the benefits of the Rider ID? A: With a Rider ID, you get:

Convenience: A streamlined experience with faster check-in and less paperwork.
Perks: Enjoy discounts at TMBP's partner bike shops.
Birthday Ride: Get a complimentary birthday pass during your birth month.

Q: Do Annual Pass holders still need a Rider ID? A: No, a separate Rider ID is optional for Annual Pass holders, as their pass includes an integrated Rider ID.

GETTING YOUR RIDER ID

Q: How do I get a Rider ID? A: You can sign up via our online form. After processing and payment, you will be contacted when your card is ready for pickup at the TMBP Office. In the meantime, you can still access the park as staff will have a record of your completed Annual Waiver.

Q: How long does it take to get my Rider ID? A: Processing your Rider ID takes 12-15 working days after payment is confirmed. TMBP staff will contact you when it's ready for pickup.

USING AND MANAGING YOUR RIDER ID

Q: How do I use my Rider ID? A: Simply present your Rider ID at the TMBP Office. After purchasing a Day Pass or using a membership, you will receive a wrist tag and be ready to hit the trails.

Q: Is the Rider ID non-transferable? A: Yes, the Rider ID is non-transferable and can only be used by the person whose name is on it.

Q: Can I update my information on the Rider ID? A: You can update your information upon renewal of your Rider ID. You can fill out the online form or inform the TMBP staff of any requested changes.

Q: Do you offer a digital version of the Rider ID? A: No. Due to security concerns, digital versions of the Rider ID are not available.

RENEWALS AND REPLACEMENTS

Q: When does my Rider ID expire? A: Your Rider ID and Annual Waiver expire on December 31st of each year.

Q: How do I renew my Rider ID? A: You can renew your ID anytime from October to December for a fee of ₱200. You will still need to fill out a new annual waiver for the incoming year at the TMBP Office.

Q: What happens if I use an expired Rider ID? A: Using an expired Rider ID will result in you being denied access to the park. You will need to renew your ID to regain access.

Q: What if I lose my Rider ID? A: Report lost or stolen cards to the TMBP Office immediately. You'll need to pay a replacement fee of ₱200 for a new card.

Q: What payment methods are accepted for renewals and replacements? A: The TMBP Office accepts cash, credit cards, debit cards, and e-wallets such as G-Cash and Maya.

OTHER QUESTIONS

Q: What if I have more questions? A: For further inquiries, please contact Timberland Mountain Bike Park via Facebook Messenger.

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