Insurance Claims

We're Here to Help: Your Guide to Insurance Claims

At TMBP, your safety and well-being are our top priorities. We understand that accidents can happen, and if you experience an injury during your visit, we want to make the insurance claim process as smooth as possible. Here's what you need to know:

What to Do if You're Injured

First and foremost, please seek any necessary medical attention. Your health is what matters most. While on park premises, our Park Patrol is equipped to provide First Aid and will assist in coordinating an ambulance if needed. Please prioritize getting the necessary medical care promptly.

Important Note: The Park Patrol’s assistance is limited to initial support on-site and facilitating emergency services. It does not substitute professional medical treatment.

Once you're able, here's how to proceed with an insurance claim:

Gather Your Documents

  • Medical Receipts: Please keep all original receipts from hospitals or clinics for any medical expenses related to your injury. Only BIR-registered receipts can be accepted for reimbursement.
  • Proof of Park Visit: A copy of your TMBP park ticket receipt from the day of the incident is needed to confirm your visit. You can request a copy from the TMBP office.
  • Activity Verification: To verify your participation in park activities, please provide a copy of your signed waiver, or Rider ID. The TMBP office can assist you with obtaining a copy.
  • Incident Report: An official incident report detailing the incident and any injuries sustained will be necessary for your claim. Please request this report from the TMBP office.

Understanding Your Coverage

  • Maximum Reimbursement: Your insurance policy provides coverage for medical expenses related to accidental injuries up to PHP 17,500.

Important Note: The insurance operates on a reimbursement basis. This means you'll need to cover the medical expenses upfront and then submit the required documents for processing to receive reimbursement.

Easy Access to Claim Information

To make this process as convenient as possible, we've compiled all the details you need into a handy PDF guide. Simply scan the QR code below to download the document, which includes:

  • Step-by-step claims procedures
  • Contact information for Malayan Insurance Company, Inc.
  • Contact information for Timberland Mountain Bike Park / Timberland Highlands Resort