Multi-Ride Pass FAQ

Our new Multi-Ride Passes are designed to be flexible and rewarding. Here are the answers to your most frequently asked questions.

UNDERSTANDING YOUR PASS

Q: What is the difference between the Flow and Stoke Pass?
A: The Flow Pass is designed for occasional riders and provides 5 full-day visits. The Stoke Pass is for frequent riders and offers 10 full-day visits, plus a complimentary Rider ID or renewal. Both passes are valid for 6 months.

Q: Do I get a physical card for my pass?
A: Yes. Upon purchase, you will receive a physical pass card. To use it, simply present your card at the TMBP office, where staff will punch a hole to track your visits.

Q: Are the passes transferable?
A: No. Both the Flow and Stoke Passes are non-transferable and can only be used by the registered cardholder.

PASS MANAGEMENT

Q: What happens if I lose my pass card?
A: Please inform our office as soon as possible. We can issue a replacement card for a ₱550 fee. The new card will be pre-punched to reflect any visits you have already used.

Q: What if I don't use all my visits before the pass expires?
A: Any unused visits will be forfeited upon expiry. The passes are valid for 6 months from the date of purchase.

Q: Can I upgrade my pass?
A: Yes! We designed our pass options to allow you to upgrade as your riding habits evolve. While downgrades are only possible upon expiration, you can upgrade your pass at any time. Our staff will be happy to assist you in getting credit for your unused rides towards a higher-tier pass, like a Season Pass.

STOKEN SYSTEM AND REWARDS

Q: How do the passes relate to the Stoken System?
A: All our passes allow you to earn valuable Stokens! You will receive these loyalty points upon using your rides, which can then be redeemed for TMBP merchandise and other exclusive perks.

OTHER QUESTIONS

Q: What if I have more questions?
A: If you have more questions, feel free to reach out to us! You can:

• Visit the TMBP Office located at Timberland Highlands Resort.
• Send us a message on our official Facebook or Instagram pages.
• Visit our Contact Us page to send us a direct message.