Day Pass FAQ

Our Day Passes are designed to be flexible and rewarding. Here are the answers to your most frequently asked questions.

UNDERSTANDING YOUR PASS

Q: What is the difference between the Weekday and Weekend & Holiday Pass?
A: The Weekday Pass is valid for single entry from Wednesday to Friday, while the Weekend & Holiday Pass is valid for single entry on Saturdays, Sundays, and official holidays. Both passes include mandatory personal accident insurance.

Q: Do I get a physical card for my pass?
A: No. Upon purchase, you will receive a rider wrist tag. To use it, simply keep it on for the duration of your ride.

Q: Are the passes transferable?
A: No. Day passes are non-transferable and can only be used by the person who registered for them.

PASS MANAGEMENT

Q: What happens if I lose my rider wrist tag?
A: Your wrist tag is your proof of purchase for the day. Please keep it on.

Q: What if I can't finish my ride before the park closes?
A: Day Passes are valid for a single entry on the date of purchase. Any unused time will be forfeited.

Q: Can I upgrade my pass?
A: Day Passes cannot be upgraded, but you can purchase a Multi-Ride or Season Pass at any time at our office.

STOKEN SYSTEM AND REWARDS

Q: How do the passes relate to the Stoken System?
A: All our passes allow you to earn valuable Stokens! You will receive these loyalty points after your ride, which can then be redeemed for TMBP merchandise and other exclusive perks.

OTHER QUESTIONS

Q: What if I have more questions?
A: If you have more questions, feel free to reach out to us! You can:

• Visit the TMBP Office located at Timberland Highlands Resort.
• Send us a message on our official Facebook or Instagram pages.
• Visit our Contact Us page to send us a direct message.