2026 TMBP Rider ID Card FAQ

GENERAL INFORMATION

Q: What is the TMBP Rider ID?
A: The Rider ID is a physical card that serves as proof of your annual waiver. It is a recommended form of identification that allows for a faster and more streamlined park experience.

Q: What are the benefits of the Rider ID?
A: With a Rider ID, you get:

• Convenience: A streamlined experience that helps you skip the paperwork on every visit.
• Perks: Enjoy 10% off at Food & Beverage outlets inside Timberland Highlands Resort and exclusive discounts at our partner bike shops.
• Birthday Ride: Get a complimentary day pass during your birth month.

Q: Do Prime Pass and Annual Pass holders still need a separate Rider ID?
A: No, the Prime Pass and Annual Pass are designed to double as your Rider ID. This means you do not need to purchase a separate Rider ID card. Simply present your pass at the TMBP Office to check in.

GETTING YOUR RIDER ID

Q: Who should get a Rider ID?
A: We highly recommend the Rider ID for riders using a Day Pass, a Flow Membership, or a Stoke Membership to simplify your check-in process. The Rider ID is included with the Prime Pass and Annual Pass, so a separate purchase is not needed.

Q: How do I get a Rider ID?
A: Getting your Rider ID is a simple two-step process:

• Pre-Register Online: Start by filling out our online pre-registration form.
• Finalize In-Person: Visit the TMBP Office to sign your waiver and pay the ₱200 processing fee. Your ID will then be put into production.

Q: How long does it take to get my Rider ID?
A: Your Rider ID will be ready for pickup in 10-12 working days after you've paid and signed your waiver at the TMBP Office. We'll contact you when it's ready. In the meantime, you can still ride the trails.

USING AND MANAGING YOUR RIDER ID

Q: How do I use my Rider ID?
A: Simply present your Rider ID (or your Prime/Annual Pass) at the TMBP Office. After purchasing a Day Pass or using a membership, you will receive a wrist tag and be ready to hit the trails.

Q: What is the process if I don't have a Rider ID?
A: If you choose not to get a Rider ID, you will be required to sign a waiver and present a valid government-issued ID at the TMBP Office on every visit to the park.

Q: Is the Rider ID non-transferable?
A: Yes, the Rider ID is strictly non-transferable and can only be used by the person whose name is on it.

Q: Can I update my information on the Rider ID?
A: Yes, you can update your information when you renew your Rider ID. You can either inform the TMBP staff of any requested changes or fill out a new online form.

Q: Do you offer a digital version of the Rider ID?
A: No. Due to security and verification concerns, a physical card is required.

RENEWALS AND REPLACEMENTS

Q: When does my Rider ID and waiver expire?
A: Your Rider ID and Annual Waiver expire on December 31st of each year.

Q: How do I renew my Rider ID?
A: You can renew your ID anytime from October to December. You will need to fill out a new annual waiver for the incoming year at the TMBP Office and pay a ₱200 renewal fee.

Q: What if I lose my Rider ID?
A: Report lost or stolen cards to the TMBP Office immediately. There is a replacement fee of ₱550 for a new card.

Q: What payment methods are accepted for renewals and replacements?
A: The TMBP Office accepts cash, credit cards, debit cards, and e-wallets such as G-Cash and Maya.

OTHER QUESTIONS

Q: What if I am under 18?
A: Riders aged 13-17 can ride the trails with a parent or legal guardian. The parent or legal guardian must obtain a Rider ID and complete the waiver for the minor. For more details on our policy for minors, please review the full Terms and Conditions.

Q: What if I have more questions?
A: For further inquiries, please contact Timberland Mountain Bike Park via Facebook Messenger.